Privacy Policy

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BackgroundPro – A Background Check Firm that Cares about Privacy

Introduction

BackgroundPro is a Consumer Reporting Agency (CRA) that prepares Consumer Reports (i.e. Background Check Reports) for authorized employers under the provisions of the federal Fair Credit Reporting Act (FCRA). The BackgroundPro privacy policy is very simple: BackgroundPro only collects applicant data pursuant to written Authorization and Disclosure under the FCRA and only disseminates consumer reports to employers as directed in the written authorization. In other words, data is only collected and distributed at the direction and authorization of consumers. The data is maintained in a secured site. BackgroundPro maintains strict policies and procedures in all aspects of its operation to protect the privacy of consumers. BackgroundPro does not engage in any passive information techniques. No information provided to this web site through e-mail or any other method is ever released, utilized, or shared with anyone else, including, but not limited to, third parties or affiliates.

Information Security

BackgroundPro is a separate web site that is only available to customers and is utilized as a means for receiving orders from authorized employers and transmitting information to and from authorized users. However, all such usage is strictly between BackgroundPro and business entities whose legitimate need for the information and permissible purpose has been verified pursuant to section 607(a) of the FCRA which states:

  • (a) Identity and purposes of credit users. Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 605 [§ 1681c] and to limit the furnishing of consumer reports to the purposes listed under section 604 [§ 1681b] of this title. These procedures shall require that prospective users of the information identify themselves, certify the purposes for which the information is sought, and certify that the information will be used for no other purpose. Every consumer reporting agency shall make a reasonable effort to verify the identity of a new prospective user and the uses certified by such prospective user prior to furnishing such user a consumer report. No consumer reporting agency may furnish a consumer report to any person if it has reasonable grounds for believing that the consumer report will not be used for a purpose listed in section 604.

All data on the BackgroundPro system is protected by secure access, ensuring “for-your-eyes-only” data exchange. Viewing of information is restricted to the users and customers that should have it with state of the art security. The privacy and integrity of all information is fully protected. All employees who have access to any information from this site have signed privacy agreements and are regularly trained in privacy practices and procedures. In the event of a data breach, BackgroundPro acts in conformity with appropriate data breach laws. Information is retained pursuant to the FCRA for a minimum of six (6) years. The method for a consumer to opt-out of BackgroundPro obtaining information is to not consent to a pre-employment background screening with a prospective or current employer. Once a consumer has consented to such a screening, BackgroundPro must retain information on file for US residents for the six (6) year period. Any consumer may exercise their right to inspect any data about them and to object to any data pursuant to the FCRA and applicable state law. See “A Summary of Your Rights Under the FCRA” prepared by the Consumer Financial Protection Bureau (CFPB). Any questions or concerns about privacy should be directed to customerservice@backgroundpro.com.

How Consumers Dispute Information in a Consumer Report

If consumers are the subject of a consumer report prepared by BackgroundPro and find incorrect or incomplete information, they have the right under the federal Fair Credit Reporting Act (FCRA) to dispute that report. A Consumer Reporting Agency (CRA) has the legal obligation to investigate your concerns.  At BackgroundPro, accuracy is our top priority. Consumers may contact BackgroundPro by calling 1-888-502-7668 or emailing customerservice@backgroundpro.com and asking to speak with a Dispute Resolution Specialist.

Upon receipt of a consumer dispute, BackgroundPro has thirty (30) days to conduct a reinvestigation of the information disputed and to record the current status of the information on file or, in some instances, delete the information from a file. BackgroundPro will provide consumers with notice of the results of a reinvestigation no later than five (5) business days after the completion of the reinvestigation. This notice will be provided by mail. If a reinvestigation does not resolve the dispute as wished, a consumer may submit a brief statement setting forth the nature of the dispute and BackgroundPro will insert this statement into that consumer’s file. It will appear in any future report we issue that contains the disputed information.

For additional information, consumers may a view a copy of the document ‘A Summary of Your Rights Under the Fair Credit Reporting Act’ from the Consumer Financial Protection Bureau (CFPB) that outlines a consumer’s rights with background checks or visit the “Learn More” page on the CFPB website at http://www.consumerfinance.gov/learnmore/.  Consumers may also have separate rights under state law depending on where they reside. Information on states regulations can be found at the agency that regulates Consumer Reporting in the state. For more information, visit the BackgroundPro ‘How To Dispute A Report’ page.

Personal Information Disclosure: United States or Overseas

BackgroundPro opposes the “offshoring” of Personally Identifiable Information (PII) of consumers – such as names, dates of birth, and Social Security numbers (SSNs) – sent overseas outside of the United States and its territories and beyond the protection of U.S. privacy laws. BackgroundPro’s mission is to protect the PII of consumers, which is best done by keeping all such information in the United States. BackgroundPro does not transmit, share, or transfer personal and identifiable information outside the United States or its territories for the purposes of processing or preparing consumer reports.

BackgroundPro does NOT send U.S. applicant information outside of the United States for processing. Once data leaves the U.S., the data is beyond the reach of U.S. privacy laws and there are no meaningful privacy protections. BackgroundPro believes that firms that send data outside the U.S. (“offshoring”) put applicants and employers at great risk, for no other reason than to make a little more money. In some countries, it is a well known fact that U.S. identities are stolen and used for identity theft. As a practical matter, someone in the U.S. has no ability to hire a lawyer in a foreign country to pursue legal action or contact a foreign police authority to get any action taken. BackgroundPro strongly advises all employers to ask a screening firm if they send data outside of the U.S. and to seriously consider the dangers to their hiring processes and to their applicants.

BackgroundPro is a Member of ConcernedCRAs

BackgroundPro is a member of ConcernedCRAs, a group of like-minded Consumer Reporting Agencies (CRAs) dedicated to protecting consumer privacy by not offshoring PII (“Consumer reporting agency” is the technical term for employment background screening firms). ConcenredCRAs believes that certain data practices employed by some CRAs place the background screening profession and consumers at risk and have come together to raise awareness in the background screening industry, the human resources field, and with the public of these important issues. Background screening firms participating in Concerned CRAs have certified that their practices conform to the Concerned CRAs guidelines:

No-Offshore Data:

  • Domestic Background Screening: Where a CRA is providing background screening services for consumers in the United States based upon information available in the U.S., a firm displaying this seal certifies it does not send data outside the U. S. or its territories for processing or preparation of a background report or for any other reason. All work is done in the U.S.

When using criminal records in databases in the context of employment-related screening, exclusive of the screening of volunteers, tenants, and other non-employment relationships:

  • Criminal records databases compiled by non-government entities will only be used as indicators of possible records. Prior to making any report to an employer about a criminal record from a database, the CRA will verify the information directly with the reporting jurisdiction. This ensures that employers make decisions based on accurate and up-to-date information.
  • Current or prospective employer clients will be provided information about the limited nature of criminal records databases and the importance of researching each applicant’s criminal history in the jurisdictions in which the applicant currently or previously has lived or worked.

For more information about ConcernedCRAs, visit http://www.concernedcras.com/.

ConcernedCRAs

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Any questions or concerns about privacy policy should be directed to BackgroundPro at:

 

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